Management Trainee - Call Center Operations

Join J&T Express's dynamic Management Trainee program and accelerate your career in logistics excellence! As Indonesia's leading express delivery company, we offer a unique opportunity to develop leadership skills while managing critical call center operations. You'll gain hands-on experience in a fast-paced environment, working closely with our team to ensure seamless customer service and operational efficiency. Located in Kabupaten Tangerang, Banten, this role is perfect for ambitious professionals looking to make an impact in the logistics industry.

In this role, you'll be responsible for managing day-to-day call center operations, including handling customer inquiries, resolving issues, and maintaining high service standards. You'll use tools like CRM systems, call tracking software, and quality assurance platforms to streamline processes and improve performance. This is your chance to grow within one of Indonesia's most respected companies, with opportunities for career advancement and professional development.

📋 Tanggung Jawab Pekerjaan

• Manage and monitor daily call center operations, ensuring high levels of customer satisfaction and service quality.
• Handle customer inquiries and complaints, providing timely and effective resolutions.
• Use CRM systems and call tracking software to streamline processes and improve performance.
• Develop and implement strategies to enhance call center efficiency and productivity.
• Conduct quality assurance checks to ensure compliance with service standards and company policies.
• Provide regular reports on call center performance and suggest improvements.
• Collaborate with cross-functional teams to support overall business operations.
• Participate in training and development programs to enhance leadership and management skills.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Management, or related field.
• Minimum 2 years of experience in call center operations or customer service roles.
• Strong communication and interpersonal skills.
• Proficiency in using CRM systems and call tracking software.
• Ability to work in a fast-paced, high-pressure environment.
• Familiarity with quality assurance processes and best practices.
• Strong problem-solving and decision-making skills.
• Ability to work both independently and as part of a team.

🛠️ Keahlian

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